Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
Here's what you'll do during a typical day:
- Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying reservation details, assigning rooms, issuing keys, and providing hotel information.
- Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and accurately using the point-of-sale and property management systems.
- Respond to guest needs: Handle guest inquiries, requests, concerns, and messages promptly, ensuring timely resolution and exceptional guest satisfaction.
- Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel facilities, room categories, rates, promotions, and local attractions to assist guests effectively.
- Promote hotel services: Apply up-selling techniques to maximize room occupancy and recommend hotel facilities, services, and promotions.
- Manage financial transactions: Handle cash, foreign currency, credit card transactions, and other payment methods in accordance with hotel policies and procedures.
- Maintain effective communication: Keep the Front Office Manager and Supervisors informed of significant guest feedback, operational issues, and interdepartmental matters.
- Follow Hilton standards: Adhere to brand standards, hotel policies, security procedures, fire regulations, and health and safety requirements at all times.
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
The following capabilities and qualifications would be advantageous:
- Previous experience in a customer-focused or hospitality environment.
- High school diploma or equivalent qualification.
- Strong verbal and written communication skills.
- Positive attitude with a commitment to delivering exceptional customer service.
- Excellent grooming and professional presentation.
- Competent in using computers, Microsoft Office applications.
- Previous experience in cash handling is an advantage.
- Previous experience using hotel property management (PMS) and point-of-sale (POS) systems is an advantage.
