Refund policy
Purchases are final, with the exceptions below. Most of them happen on their own: you do not need to ask.
Given back automatically
- An application that could not be sent (for example an email the employer's server refused): the credit comes back.
- An application to one of our employers' jobs that closes, is filled or is removed before your application was sent, or within 24 hours after it: the credit comes back.
- A payment taken twice for the same order: the second one is refunded to your card.
Credits given back appear in your balance straight away. Card refunds take 5 to 10 working days to show, depending on your bank.
Ask us for a refund when
- You paid and did not receive what you bought, because of a fault on our side.
- You were charged an amount different from the price shown at checkout.
- Something else went wrong that is our responsibility. Tell us what happened and we will look at it fairly.
Write to us within 30 days of the payment with the email on your account and the order reference from your receipt. We reply within [3] working days. [Refund window and reply time to be confirmed by the owner.]
Not refundable
- Credits or plans you have used, and unused credits once they have been in your account for more than [14] days. [Period to be confirmed.]
- Not getting a job, an interview or a reply from an employer: what you buy are tools and downloads, never a result.
- An employer plan for the part of the month already started. Cancel any time from your billing page and it runs to the end of the month you paid for.
Payments to anyone else
topjobs.ae never asks for money for a job, and no employer on topjobs.ae may. If someone asked you to pay them for a job, a visa, training or a medical test, do not pay, and tell us. Money paid to anyone other than topjobs.ae through our checkout is not something we can refund.
This policy does not take away any right you have under UAE consumer protection law.
Contact us
To ask about a payment or a refund:
- Business
- [Registered company name] FZ-LLC, trading as topjobs.ae
- Address
- [Registered address], Ras Al Khaimah, United Arab Emirates
- support@topjobs.ae
- Phone
- [Support phone number]
