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[Registered company name] FZ-LLC · [Registered address], Ras Al Khaimah, United Arab Emirates
AD Ports Group
Listed on AD Ports Group's careers page
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The Client Enablement Manager at Abu Dhabi Food Hub, part of AD Ports Group's Economic Cities & Free Zones Cluster, is responsible for leading the end-to-end onboarding of tenants and ensuring the rapid activation of services. This role is pivotal in driving early revenue recognition by accelerating the onboarding process, facilitating the adoption of the Operation Management System (OMS), and introducing a comprehensive catalogue of additional services to new and existing tenants for the growth team to engage. The Client Enablement Manager acts as the primary interface between tenants and the Food Hub, ensuring a seamless transition from contract signing to unit handover to operational go-live. Success in this role directly impacts the quick activation of the market, as structured enablement is essential for throughput and transaction fee generation. The incumbent will manage a high volume of simultaneous onboarding across multiple pavilion types, working closely with the team during ramp-up phases. The role requires strong stakeholder management, process optimization, and a customer-centric approach to ensure tenant satisfaction and maximize service uptake.
Core Responsibilities:
Tenant Onboarding & Enablement
OMS & Service Activation
Service Upselling & Revenue Enablement
Stakeholder & Process Management
People Management Responsibilities:
Lead, coach and develop the community engagement team, setting clear objectives and reviewing performance regularly.
Direct the day-to-day work of on-site staff and outsourced contractor teams, so that service levels, safety standards and tenant expectations are consistently met.
Run induction and safety training for the team, tenants and contractors, and keep training records up to date.
Build a client-first, safety-first culture in the team, and step in on escalations, conflicts or performance issues.
Educational and Technical Qualifications: Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or related field.
Language Skills:
Years of Experience: 5 years of professional experience
Nature of Experience: 5 years of experience in Client onboarding, enablement, or customer success in logistics, real estate, or industrial zones with specific emphasis on licensing and regulations.
