Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
Key Responsibilities
- Clean and maintain guest rooms, bathrooms, corridors, public areas, and other assigned areas according to hotel standards.
- Perform daily room cleaning, including making beds, dusting, vacuuming, mopping, and sanitizing surfaces.
- Replenish guest room amenities, toiletries, linen, towels, and other supplies.
- Ensure guest rooms are properly arranged and presented according to established hotel standards.
- Clean and disinfect bathrooms, fixtures, mirrors, floors, and other surfaces.
- Report any maintenance defects, damages, missing items, or unusual conditions in guest rooms to the Supervisor.
- Handle guest belongings with care and immediately report any lost and found items in accordance with hotel procedures.
- Collect and replace soiled linen and towels following proper handling procedures.
- Maintain cleanliness and organization of housekeeping trolleys, cupboards, equipment, and storage areas.
- Use cleaning chemicals, equipment, and tools safely and according to manufacturer instructions and hotel SOPs.
- Follow all health, safety, hygiene, and chemical-handling procedures.
- Respond promptly and professionally to guest requests related to housekeeping services.
- Coordinate with the Housekeeping Supervisor and other departments to ensure smooth guest service.
- Support room inspections and complete any corrective cleaning or maintenance requirements.
- Assist with deep cleaning, spring cleaning, carpet cleaning, upholstery cleaning, and other periodic housekeeping tasks.
- Maintain appropriate standards of personal grooming, hygiene, and professional appearance.
- Respect guest privacy and maintain confidentiality at all times.
- Follow hotel policies, housekeeping SOPs, fire safety procedures, and security standards.
- Assist with cleaning and preparation of rooms during high-occupancy periods when required.
- Attend departmental briefings, training sessions, and meetings as required.
- Perform any other reasonable duties assigned by the Housekeeping Supervisor or Manager.
Qualifications
- Previous housekeeping experience in a hotel or hospitality environment is preferred.
- Knowledge of guest room cleaning and housekeeping procedures.
- Basic understanding of cleaning chemicals, equipment, and safe handling practices.
- Good communication and interpersonal skills.
- Customer-service oriented with a positive and professional attitude.
- Physically fit and able to stand, walk, bend, lift, and perform cleaning duties for extended periods.
- Ability to work effectively in a multicultural team environment.
- Willingness to work flexible shifts, weekends, and public holidays.
Additional Information
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
