Hostess

Company Description

DELANO Dubai

Ennismore, the fastest-growing lifestyle and leisure hospitality company, is bringing the iconic DELANO brand to the UAE for the first time. When DELANO South Beach arrived on the Miami scene in 1995, it introduced an entirely fresh take on 5-star luxury and marked the inception of lifestyle hospitality. DELANO was celebrated for its blend of timeless elegance, modern design, and vibrant energy; it became the social hub, bringing together the who’s who of the fashion and entertainment world. Guided by the same principles that propelled the original DELANO to icon status, DELANO Dubai will usher in a new era of sophisticated style and elevated service to the UAE.

Located on the pristine shores of Bluewaters Island, the DELANO Dubai resort will boast an array of luxury rooms and suites, four exceptional culinary and mixology experiences, an ocean front swimming pool and a wellness studio.

Job Description

As a Hostess at DELANO Dubai, you are the first point of contact for our guests, setting the tone for a refined yet relaxed dining experience. You will warmly welcome guests, manage reservations and seating, and ensure a seamless flow of arrivals while delivering an intuitive and elevated guest journey aligned with the DELANO brand.

• Guest Welcome & First Impression: Deliver a warm, polished welcome to all guests, creating an immediate sense of arrival and comfort
• Reservations Management: Accurately manage bookings, ensuring guest preferences, special requests, and notes are captured and communicated effectively
• Seating Coordination: Organise table allocations to ensure smooth service flow, balanced sections, and optimal guest experience
• Guest Flow Management: Monitor arrivals, wait times, and table turnover to maintain a seamless and well-paced restaurant operation
• Guest Engagement: Engage with guests during wait times in a warm, professional, and attentive manner, enhancing their overall arrival experience
• Team Coordination: Work closely with front-of-house and management teams to ensure clear communication and operational alignment
• Walk-ins & Waiting List: Manage walk-in guests and waiting lists efficiently, ensuring fairness, clarity, and a positive guest journey
• Venue Knowledge: Maintain strong awareness of restaurant layout, seating plans, and daily operations to support guest needs confidently
• Reception Standards: Ensure the host stand and entrance area are always immaculate and reflective of DELANO’s luxury lifestyle aesthetic