Responsible for delivering an excellent customer service experience by managing the complete vehicle service journey from reception to delivery.
- Receive customers and understand their service and repair requirements.
- Prepare repair orders and ensure accurate documentation of customer concerns.
- Provide clear explanations of required repairs, estimated costs, and completion timelines.
- Coordinate closely with workshop, parts, and warranty teams for timely completion.
- Keep customers regularly updated on vehicle repair progress.
- Recommend necessary maintenance and additional repairs based on vehicle condition.
- Ensure quality checks are completed before vehicle delivery.
- Explain completed work and invoices clearly to customers during delivery.
- Handle customer concerns professionally and support high customer satisfaction.
- Achieve assigned targets for revenue, productivity, customer retention, and CSI.
