Officer, Collection Operations

Key Accountabilities:

Self-Management Responsibilities

Agrees with line manager and define performance goals at the start of the year and ensures that the goals are achieved during the course of the year.

Identifies the training and development requirements for self and agrees on them with the reporting manager to ensure that the required trainings are arranged and attended.

Strives to achieve the highest levels of proficiency on all the competencies and skills required to perform the role.

Keeps professional developments, new techniques and current issues through continued education and professional growth.

Be updated on bank policies and procedures, central bank regulations and recent developments.

Offering timely resolution and satisfactory customer experience.

Job Context

Core Responsibilities

Coordinating with law firm to for new cases assigned for ADGM court and other cases’ types (Chq. Execution, REPO, Civil/Cases against bank), follow up across different stages, and update the system and trackers.

Assist in being back up for any other team member who is not in office or during leaves as assigned (criminal/civil/legal notice/Repo/Chq Execution…etc.).

Working closely and monitoring our vendors (law firms) for the assigned cases to each service provider, especially AUH cases.

Liaising with law firms to get the cases filed as per agreed TAT, and sharing any additional required documents.

Attending expert meetings and whenever required and reviewing commentaries and memos.

Ensuring updating the system and legal flags of all allocated cases.

handling assigned cases against the bank and extending support whenever required.

Ensuring original files retrieval and returns as per process and policy.

Handling referred requests and escalations related to collections, received through various channels and taking the same to a resolution.

Working closely with Collection and Recovery different teams for legal support or advisory whenever applicable.

Attending Training and adhere to policies // Enforces company policies and values without creating negative reactions // Timely completion of Mandatory training

Minimum Qualification

Bachelor’s degree.

Minimum Experience

Minimum 3 years of relevant experience in the banking sector