The Assistant Manager - People Services is responsible for managing multiple business units within P&C Shared Services, overseeing critical processes such as onboarding, offboarding, and visa renewals, while ensuring compliance with Service Level Agreements to meet organizational standards. This role involves working with various business units, adjusting to their specific needs based on the nature of the business. The Assistant Manager will manage multiple verticals and provide essential support to P&C Shared Services to ensure efficient operations across functions. Additionally, this role includes managing relationships with key stakeholders, such as HR Business Partners, Finance, Employees and other departments, to ensure seamless coordination and effective service delivery.
The position is essential for maintaining the overall efficiency of People Services, with a focus on accuracy, compliance, and service excellence during and after the system transition.
Operational
- Manage and being the single point of contract for the end-to-end onboarding and offboarding processes, ensuring all steps are completed efficiently and in compliance with organization’s policies and legal requirements.
- Ensure all necessary documentation and processes are completed for new hires and exiting employees, including visa processing, employee records, and system updates.
- Overseeing the new visa applications/renewals process, coordinating with the Government Relations department to ensure timely processing. This includes the prompt completion of medical tests, Emirates ID issuance, and visa stamping, working closely with both employees and Government Relations.
- Manage the visa renewal process for employees, ensuring timely submission of documents and adherence to regulatory requirements to avoid delays or legal complications.
- Ensure that all People Services activities, including onboarding, offboarding, visa renewals, and other services, meet or exceed Service Level Agreement standards.
- Collaborate with HR Business Partners, Finance, and other key stakeholders to facilitate smooth communication and coordination across departments.
- Ensure that People Services activities align with business needs and objectives, providing regular updates and reports to relevant stakeholders.
- Oversee the administration of the Group Life Insurance and Medical Insurance policies, ensuring timely enrollment, renewal, and claim processing.
- Coordinate with insurance providers and employees to resolve any issues or discrepancies.
- Manage the invoicing process for medical insurance, travel expenses, and other People Services-related payments, ensuring timely submission and follow-up with Finance for payment processing.
- Track and reconcile payments to ensure accuracy and compliance with organization policies
- Handle employee queries related to People Services, providing prompt and accurate resolutions.
- Continuously review and improve People Services processes to enhance efficiency, reduce errors, and improve the overall employee experience.
- Ensure all People Services activities comply with relevant legal, regulatory, and company standards.
- Provide accurate and timely reporting to management on key metrics, including visa renewals, onboarding, offboarding, SLA adherence, and query management
- The Assistant Manager will oversee multiple verticals and support P&C Shared Services to ensure smooth operations across all areas.
People Management
- Team Management: Manage the daily operations of the people services team, ensuring effective workload distribution, monitoring performance, and promoting a positive, collaborative work environment. Provide guidance, coaching, and training to team members as required.
- Address team concerns or conflicts promptly and professionally, fostering a healthy work environment where issues are resolved constructively.
- Encourage innovation and process improvements within the team to streamline operations, increase efficiency, and enhance service delivery.
Product/ Process Delivery
- Agile Work Practices: Continuously seek and implement more efficient ways of working, guiding the team in adopting time-saving methods and fostering a culture of continuous improvement.
- SLA Management: Ensure the timely delivery of services, consistently meeting or exceeding SLAs, while proactively addressing any potential service delays.
- Process Optimization: Regularly assess current workflows to identify areas for improvement. Drive process enhancements and leverage automation to improve efficiency and overall service quality in People Services.
- Technology Enthusiast: Stay proactive in learning new systems and technologies. Share this knowledge with the team by providing training, helping them stay current and improve their technical capabilities.
Education and Technical Certifications
- Bachelor’s degree or master’s in business administration/Human Resources
Knowledge and Skill
- In-depth understanding of HR service delivery models, including onboarding, offboarding, employee life cycle management, and policy compliance.
- Solid understanding of labor laws, compliance requirements, and employment policies, ensuring all HR processes adhere to legal standards across multiple regions
- Proficiency in Microsoft Office Suite, HR technology platforms, and advanced knowledge of tools like Excel for data analysis
- Strong communication skills with a collaborative approach.
- Excellent language, leadership, and interpersonal skills.
Experience
- Minimum of 5 years' experience as an HR Generalist or within P&C Shared Services, with a demonstrated track record of leading teams in large-scale industries.
- Experience in handling any change management processes, including guiding teams through transitions such as system migrations etc.
