Emirates NBD
Listed on Emirates NBD's careers page
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The Retail Banking Executive - Multiproduct delivers accurate and timely support for customer acquisition and banking sales within Retail Banking Sales. The role contributes to sustainable growth through needs-based solutions and disciplined sales execution by applying banking knowledge, sound judgement and a customer-focused approach. It works with relevant business and control stakeholders to resolve issues, manage risk and support sustainable performance across Emirates NBD Group.
Requires minimum 2 years in customer acquisition and banking sales within banking or financial services, with exposure to regulated operations, stakeholder management and relevant systems.
Key Responsibilities:
Deliver high-quality customer acquisition, needs analysis and suitable product solutions.
Maintain strong governance and compliance with conduct, suitability, KYC, documentation and sales governance standards.
Improve service quality, efficiency and stakeholder outcomes.
Strengthen collaboration across business and control functions.
Requirement:
1. Deliver high-quality customer acquisition, needs analysis and suitable product solutions.
Plan and execute customer acquisition, needs analysis and suitable product solutions in line with agreed priorities and service expectations.
Review information to ensure outputs are accurate, complete and fit for purpose.
Resolve issues promptly and escalate material exceptions through approved channels.
Maintain clear records and timely updates on progress, risks and outcomes.
Performance Measures:
Quality and accuracy of deliverables
Achievement of agreed service levels
Effectiveness of issue resolution
2. Maintain strong governance and compliance with conduct, suitability, KYC, documentation and sales governance standards.
Apply conduct, suitability, KYC, documentation and sales governance standards consistently across assigned activities.
Complete required checks, approvals and documentation.
Identify control gaps or unusual activity and support corrective action.
Maintain audit-ready evidence and support reviews.
Performance Measures:
Adherence to policies and controls
Reduction in avoidable errors
Timely closure of risk actions
3. Improve service quality, efficiency and stakeholder outcomes.
Analyse performance and feedback to identify improvements.
Recommend practical changes that protect customer and control outcomes.
Support automation, standardisation and digital adoption.
Track improvements and confirm benefits are sustained.
Performance Measures:
Improvement in turnaround time
Increase in first-time-right quality
Delivery of agreed improvements
4. Strengthen collaboration across business and control functions.
Build effective relationships with relevant stakeholders.
Communicate requirements, decisions and risks clearly.
Share knowledge and provide guidance to colleagues.
Contribute to an inclusive and accountable team environment.
Performance Measures:
Stakeholder confidence
Clarity of communication
Contribution to team capability
