Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Night Manager (Arabic Speaker) , you’re not just overseeing overnight hotel operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day:
- Lead the hotel’s overnight operation as Manager on Duty , ensuring business continuity, guest satisfaction, and operational excellence.
- Make operational decisions and take ownership of issues arising during the night, escalating matters to the appropriate HOD or General Manager when required.
- Monitor hotel performance throughout the shift and take corrective action to maintain Hilton Brand Standards and operational targets.
- Oversee guest satisfaction and service recovery , ensuring complaints, feedback, and special requests are addressed promptly and professionally.
- Review and control the Night Audit process, daily revenue, cash handling, and operational reports, ensuring accuracy and compliance.
- Monitor staffing and productivity , ensuring Team Members are deployed effectively according to business needs and occupancy levels.
- Conduct management inspections of the hotel to ensure standards for cleanliness, maintenance, safety, security, and guest areas are consistently maintained.
- Lead the response to emergencies and incidents , ensuring appropriate action, documentation, communication, and escalation in line with hotel procedures.
- Ensure compliance with Hilton Brand Standards, SOPs, health and safety, HACCP, security, and applicable UAE requirements.
- Coach, guide, and support Team Members , providing feedback and recognition while reinforcing Hilton values and service expectations.
- Review operational challenges and trends and communicate recommendations to the relevant HODs and management team for follow-up.
- Ensure effective handover of operational, guest, financial, and staffing matters to the morning management team.
- Represent the hotel leadership during the night shift and maintain professional communication with guests, Team Members, and external stakeholders.
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
- Bachelor’s degree or Diploma in Hotel Management, Hospitality Management, Business Administration , or a related field is an advantage.
- Minimum 2 years of hotel operations experience , with at least 1–2 years in a supervisory or management role .
- Previous experience as a Night Manager or Duty Manager in an international hotel is an advantage.
- Strong knowledge of Front Office, Rooms Division, and hotel night operations .
- Proven ability to lead and manage a multi-department operation and make sound decisions independently.
- Strong knowledge of SOPs, guest service, health & safety, and security procedures .
- Flexible to work overnight shifts, weekends, and public holidays based on business requirements.
