Etihad Airways
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Company Description
Job Description
Design Strategy Manager leads identification, articulation and development of strategic design opportunities and initiatives for the end-to-end guest journey. The role collaborates closely with multiple stakeholders from brand, guest insights, ground operations and crew & service to translate brand strategy into tangible experience design opportunities in every touch point of the guest journey.
The role requires an ability and proven track-record of translating Brand and Customer Insights into compelling design strategies and tangible outcomes.
1. Translation of brand into experience design strategies for the end-to-end guest journey
2. Identification of experience design opportunities within the guest journey that will improve Etihad's premium position and market leadership
3. Delivery plan and project roadmap
4. Development of the experience design opportunities into tangible solutions that will improve our NPS and other guest performance metrics
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Topjobs · Ras Al Khaimah, United Arab Emirates
5. New tools and methodology
6. Governing Documentation
Qualifications
Additional Information
Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.
To learn more visit www.etihad.com
Recruitment Fraud Alert
Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.
