Front Office Supervisor

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

The Role

As a Front Office Supervisor, you will be an integral part of our Front Office team, responsible for overseeing the daily operations of the front desk and ensuring exceptional guest service. You will lead and motivate a team of Front Desk Agents, handle guest inquiries and complaints, and maintain a smooth and efficient check-in/check-out process. This role requires a strong focus on guest satisfaction, excellent leadership skills, and the ability to thrive in a fast-paced environment.

Key Responsibilities:

Team Leadership & Supervision:

• Supervise, train, and motivate a team of Front Desk Agents, ensuring adherence to Accor brand standards and service expectations.
• Ensure all guests receive a warm welcome, efficient check-in/check-out, and personalized service.
• Proactively address guest concerns and resolve complaints promptly and professionally, escalating issues to the Assistant Front Office Manager when necessary.
• Maintain a thorough knowledge of hotel services, facilities, and local attractions to provide accurate information to guests.
• Anticipate guest needs and offer solutions to enhance their stay.

Operational Management:

• Oversee daily front desk operations, including cash handling, key control, and report generation.
• Ensure accurate and efficient processing of reservations, room assignments, and billing.
• Monitor and manage room inventory, working closely with the reservations and housekeeping departments.