- Supervise employees to ensure adherence with cleaning specifications, occupational health standards and food safety standards while maintaining productivity and adherence to company policies.
- Prepare and manage staff rosters to ensure adequate manpower coverage for all assigned areas, supporting smooth and efficient operations.
- Deliver high-quality housekeeping services by implementing cost-effective management practices, driving continuous improvements, and process optimizations to meet business and financial objectives.
- Develop and evaluate staff performance through regular SOP training, performance reviews, on-job orientation, and probation management while addressing performance and conduct issues promptly, documenting incidents, maintain accurate employee records, and recognize achievements to foster a positive work culture.
- Engage with customers to investigate and resolve dissatisfaction, providing reassurance and implementing actions to prevent recurrence.
- Ensure full compliance with the company’s food safety and quality management system requirements to assist with the close out of any non-conformances with the required timeframe.
- Monitor and ensure proper use of equipment and chemicals while maintaining an updated standard equipment list and safe practices.
- Maintain adequate stock levels of cleaning tools, equipment, consumables, and EK items (e.g., towels, blankets, slippers) by verifying receipts, issuing details, and updating the ERP system accurately. Ensure that equipment and chemicals are used in a proper and safe manner and ensure that the standard equipment list is up to date at all times.
Education Qualification:
Diploma in Hospitality or equivalent (must have)
Intermediate level in food hygiene certificate or equivalent (preferred)
Work Experience:
Minimum 5 years of experience in the housekeeping sector, with 2 years supervising a team.
Skills:
- High standard of verbal and written communication in English.
- Proficient in the Microsoft Office suite.
- Results orientation.
- Demonstrated ability to supervise a multinational workforce.
- Strong planning and organisational skills with the ability to multitask and manage time effectively.
- Ability to resolve customer complaints and anticipate emerging customer needs to continually improve service standards.
