Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Waiter/ Waitress , you’re not just providing food and drink service – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day:
ESSENTIAL FUNCTIONS
- Assists his/her captain or head waiter during the service by staying constantly at his/her disposal.
- Contributes constantly to active promotions of in-house sales by optimal knowledge of all services provided by the hotel. Knowledge of the opening hours and promotions of all F&B-outlets is seen as rudiment.
- Is acquainted with the suggestions of the day before starting the shift.
- Does the cleaning of all trolleys and pedestal tables.
- Is responsible for the polish and mis en place of all cutleries.
- Is in charge of filling the sugar dispensers, mustard pots, toothpicks and oil & vinegar recipients.
- Is in charge of supplying the restaurant with all linen.
- Follows the daily cleaning plan.
- Respects the closure plan of the restaurant.
- Provides an overall high levels of Food and Beverage service to guests and ensures that guest satisfaction are met.
- Knows and understands policies relating to Food & Beverage and others.
- Recognizes good quality products and presentation.
- Checks and improves all service standards established by the company.
- Provides assistance to the staff when required during peak periods.
- Manages wastes by reducing and recycling, changing staff behaviour to carefully use all resources.
- The holder of this statement can be asked to take on other tasks in addition of the ones stated, in a reasonable framework.
SUPPORTIVE FUNCTIONS
In addition to performance of essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
- Attending mandatory meetings
- Perform general cleaning tasks to adhere to health and safety standards
- Keep work area clean and organized
- Complete other duties as assigned by supervisor such as assisting security with disorderly guests.
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
- Must have advanced knowledge of food and beverage preparation and service of various alcoholic beverages.
- Basic mathematical skills necessary to operate a cash register make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes.
- Advanced English language writing skills necessary for completion of requisitions, balance sheets and vouchers.
- Ability to remember, recite and promote the variety of menu items
- Ability to operate a keyboard and point of sale procedures to pre-check and order and close out a check
- Ability to work stand and work in confined spaces for long periods of time.
